Return & Exchange Policy

Last Updated: July 2026

Thank you for choosing Zhejiang Yomin Electric Co., Ltd. for your industrial electrical equipment needs. Please review our policy regarding returns and exchanges.

1. Custom Industrial Nature

Due to the custom nature of industrial B2B electrical equipment, which is often manufactured or calibrated to specific client technical requirements, **we do not accept returns or exchanges once an order has been shipped and dispatched from our facility.**

2. Manufacturing Defects

We stand by the quality of our engineering. Returns or exchanges are exclusively permitted in cases of **verified manufacturing defects.**

• Reporting Period: Any defects must be reported within **30 days** of receiving the equipment.
• Verification: Our technical team will review photographic and/or video evidence of the defect to determine the cause.
• Resolution: In cases of verified defects, Yomin Electric will, at its discretion, either provide replacement components, a full unit replacement, or a credit toward future orders.

3. Shipping Damage

While we use export-grade packaging, damage during transit can occur. Customers should inspect all crates upon arrival. If damage is evident, please document the damage on the Bill of Lading and contact our team immediately to initiate an insurance claim with the carrier.

4. Non-Returnable Items

The following situations do not qualify for returns:

• Damage caused by incorrect installation or improper electrical load application.
• Products that have been modified or disassembled by the customer.
• Change of mind or project requirement changes after the production phase has begun.